Increase the efficiency of finance operations in your Shared Service Center & improve relationships with suppliers.
Neocase Finance is a highly scalable Finance Shared Services solution designed for large, global Finance environments.
Improve Service Level compliance by over 70%
Reduce operating costs by over 50%
Improve process compliance
Meet your finance goals in a record time
Neocase Finance is designed to address multiple challenges faced by a Finance Shared Service center and dramatically increase productivity, efficiency and the customer experience.
It accomplishes this through an innovative suite of modules including a Supplier Portal, Finance Process Automation, Finance Helpdesk, SLA Management, Knowledge Base, Business Analytics, Neocase Connect and Supplier Engagement Management.
Grow your business faster with more Finance modules
- Finance Help Desk
- Finance Process Automation
- Knowledge Base
- Supplier Portal
- Supplier Engagement Management
- Service Level Agreement
- Real-Time Dashboard
- Neocase Connect
Finance Help Desk
This is a Single Point of Contact for requests initiated by phone, CTI, Email, Portal and LiveChat enables Service Center agents to efficiently monitor, distribute and manage all requests and processes within the Service Center.
Finance Process Automation
This module enables process automation through pre-delivered and configurable processes for P2P, supplier onboarding, travel & expenses and more. Facilitates electronic document management. Facilitates electronic document management for invoices, purchase orders and contracts.
Knowledge Base
Policy and Procedures Knowledge Base delivers relevant content to agents, suppliers, buyers and employees, without involving the service center.
Supplier Portal
The Supplier Portal provides desktop and mobile access to the finance help desk through real-time LiveChat and delivers inquiry status, process smart forms, and the policy and procedure knowledge base.
Supplier Engagement Management
Supplier Engagement Management for measuring supplier, buyer and employee satisfaction, and identifying initiatives for improvement.
Proactive SLA Management
Meeting and exceeding customer expectations is at the core of sound service delivery. That’s why Proactive SLA Management is at the core of HR Power. SLA’s can be designed and configured according to a variety of criteria, including Process, Employee, Business Unit and Company.
Real-Time Dashboard
Graphic SLA-oriented dashboards organize and pre-prioritize cases so agents can stay organized and focus on the right cases, completing them before their deadlines.
Neocase Connect
Neocase Connect seamlessly integrates with ERP and third party point solutions through a variety of methods including API’s, web services, ESB connectors, Single Sign On and user interface integration.
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