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Everything you need to know about Neocase
Global leader in Enterprise-class, Cloud solutions for HR & Finance Shared Services Centers
The leading HR solution for over 6 million employees, managers and HR professionals worldwide
Flexible Solutions for Building Strong Relationships
Neocase established itself 20 years ago as the leader in solutions for customer service shared centers, and has since expanded this expertise to the Finance and Human Resources functions.
For over 20 years, Neocase has been creating solutions that enhance the relationships between businesses, their employees, and their customers.
Neocase is powered by 150 experts around the globe, all dedicated to leveraging digital technology to create stronger connections within companies through fast and high-quality interactions. Customer satisfaction is in our DNA, which is why Neocase solutions exist to sustainably transform the employee experience.
Our strength lies in our flexibility.
We are committed to creating customizable solutions tailored to each company and every context, from the simplest processes to the most complex ones.
Our Core Values
Our core values are designed to give us a common vision and goal to achieve job satisfaction and success in our every day lives.
Teamwork
People are the core of any business and when we work well together – nothing can get in our way! Every member of the team has to perform and contribute in their best possible way to achieve a common goal. Team members are motivated to perform and improve on a daily basis.
Customer Centric
Every decision at Neocase, at every level of the organization, is made with the customers success in mind. The reason we do what we do is to help our customers succeed. When our customers succeed, we succeed.
Innovation
Innovation is at the forefront of what we believe in – helping our customers get more for less. We thrive on innovation and look to evolve as a company every day to provide our customers with what is best for their business.
Customer Satisfaction
Our success lies in the success of our customers. A happy customer is music to our ears.
Integrity
We are committed to deliver on our promises. We treat one and all equally and communicate honestly and openly.
Excellence
We are continuously striving to be frontrunners in the products & services we provide. We are continually learning and improving in all areas to align with the needs of our customers.
100% Secure Cloud
Our solutions help streamline business processes and reduce costs. Neocase offers a new, cost-effective alternative to existing systems on the market, using modern, cloud-based platforms.
No code
We give you control! Because it’s important for your team to act according to their needs without requiring IT expertise, we’ve developed our “no code” solutions. Speed and simplicity: Neocase solutions are within everyone’s reach. You can automate even the most complex processes in Neocase in just a few hours!
Leadership
At Neocase, we pride ourselves on the talent of our people. We continue to grow under the leadership and direction of our experienced management team.
Jérôme Menard
CTO & VP Product Management
Jérôme Ménard is a Software Engineer with 25+ years of experience and passion for technology and its potential to empower and disrupt businesses. In 2001, acting as Neocase R&D Director, Jérôme released the world’s first SaaS customer service solution. He then managed the solution’s expansion from a local case management tool all the way to a global service delivery solution that has been recognized in Gartner’s Magic Quadrant.
Stéphane Dutertre
VP Customer Operations & Security
Stéphane Dutertre has been Operations & Security Director at Neocase for 15+ years. He is used to dealing with large scale projects that include millions of employees and thousands of requests per hour. He played a key role in shifting service delivery from a monotonous jingle into an enlightenment mantra in order to achieve the highest quality without losing focus on security or performance. To achieve this on the Neocase SaaS platforms he counts on a devoted team that is dedicated to the success of this critical mission.
Jérôme Arras
Chief Finance Officer
Jérôme Arras has 25+ years of international operational finance experience in various fast-moving service environments. With his hands-on technical expertise, as well as managers business partner, he has driven teams through challenging growth plans, financial systems implementations, operational integrations and transformation projects.
Lila Nazef
VP Sales & Marketing NORAM
Fearless and Passionate about technology advancement, Lila has over 15 years of experience in Customer Success and Digital Transformation within the HR industry. Lila’s strengths include strategy, sales, and technology innovation. Lila has directed several transformation projects for many Fortune 500 companies while also leading and aligning Customer Success, Marketing, and Sales teams (with global coverage).
Pierre Cointe
Professional Services Director
Pierre Cointe joined Neocase in 2013, alongside his studies in “IT Management”. Having subsequently worked in the Boston and Paris offices as Director of Support teams, he has been leading the Professional Services Worldwide teams since 2021.
Esther Lherbier
HR Director & ESG Referent
Passionate about people, Quality of Work Life, and CSR, Esther Lherbier joined Neocase in 2022 to bring her expertise to the company. As an Human Partner, she supports frontline managers on key topics such as attractiveness, engagement, and listening, while fostering a culture where employees take ownership of their careers through personalized training programs. At the intersection of strategic challenges, she also plays a key role as a Strategic Partner to the Executive Team, strengthening internal communication and ensuring compliance with ESG standards, thus contributing to building the company’s future.
The Neocase Way
« CLEAN » : Collaborate and Lead Ethically At Neocase
At Neocase, ethics are at the heart of everything we do. We built our company and products to support and care for people. Acting with integrity, transparency, and respect—both within our team and with those outside the company—is essential to upholding our commitment to people-first values.
Security at Neocase
ISO 27001
Data hosts in Europe for EMEA Customer
GDPR Compliant
Data hosts in United States for NORAM Customer
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