Air France reduced employee inquiries by 30% by implementing Neocase HR
Air France is a renowned international passenger airline with over 102,000 employees worldwide. A founding member of the SkyTeam, the airline operations scheduled passenger and cargo services to around 200 destinations in nearly 100 countries.
France
Country
Transport
Industry
102,000
Employees
40% increase in Employee Satisfaction
Benefit
Solutions
Two identical Shared Service Centers (SSC) were installed to manage the Human Resources operations at both airport locations; Roissy and Orly.
Results
- 30% reduction in number of inbound
- employee requests
- 40% increase in Employee Satisfaction
- The Neocase HR implementation has been a very successful project at Air France. HR agents are better able to support employees with advanced technology and effective workflow processes and employees have greater confidence that their HR requests are being administered in a standardized, professional way.
Description
Challenge
Manage increases in employee request volume and type.
Air France required a scalable solution that could handle a request load of more than 34,000 employees at these two Parisian sites.
Requirements
Scalability, handling of complex cases, and rapid deployment.
Air France needed a solution that would address the following critical requirements for this project:
Absorb the increased volume and complexity of cases resulting from the Air France — KLM merger
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