Knowledge Base & Case Management powered by AI
Boost employee autonomy and streamline operations with our AI-driven Knowledge Base and Case Management modules.
The leading HR solution for over 6 million employees, managers and HR professionals worldwide
Swift HR Request Processing
Ensure quick HR request processing across channels with our collaborative Case Management module. Set SLAs, monitor performance, and utilize dashboard insights for maximum operational efficiency.
Smart Knowledge Base
Our AI-powered search engine delivers tailored HR answers based on individual profiles, improving Tier 0 resolution rates. HR teams maintain control with easy content updates, ensuring quick and efficient knowledge management.
AI-Enhanced Query Handling
Experience the power of AI in handling natural language HR queries. Benefit from automatic translation for seamless communication and let Neocase route requests to the right HR manager, enhancing efficiency.
Efficient Case Management
Increase HR productivity by 30% to 50% with our Case Management and Knowledge Base modules. Real-time dashboards allow prioritization, ensuring teams focus on service quality and compliance with SLAs.
Well-being Through Automation
Promote well-being with our intelligent tool for request distribution. AI-based rules consider workload, skills, and processing time, fostering diversity and reducing monotony in HR teams.
Our Integrations
Seamless integrations for enhanced efficiency
Get insights on additional capabilities
With the Self Service Portal HR organizations can share personalized information depending on the employee profile. Employees can find HR information they need to answers their questions before even asking HR Teams!
HR spend less time on administrative work because they’ve automated processes through the Business Process Automation module. Instead, they’re spending the time doing strategic work.
Service center managers want to find potential problem before they become real problems. Neocase dashboards keep them ahead of the curve, so they can take action. And they can get answers to other key questions from the 50-plus standard reports designed for HR Service delivery. They use these interactive tools to drill into the data, and find and fix the root cause to service center issues.
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