Air France reduced employee inquiries by 30% by implementing Neocase HR

Air France is a renowned international passenger airline with over 102,000 employees worldwide. A founding member of the SkyTeam, the airline operations scheduled passenger and cargo services to around 200 destinations in nearly 100 countries.

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France

Country

Transport

Industry

102,000

Employees

40% increase in Employee Satisfaction

Benefit

Solutions

Neocase HR

Two identical Shared Service Centers (SSC) were installed to manage the Human Resources operations at both airport locations; Roissy and Orly.

Results

30% reduction in number of inbound
employee requests
40% increase in Employee Satisfaction
The Neocase HR implementation has been a very successful project at Air France. HR agents are better able to support employees with advanced technology and effective workflow processes and employees have greater confidence that their HR requests are being administered in a standardized, professional way.

Description

Challenge

Manage increases in employee request volume and type.

Air France required a scalable solution that could handle a request load of more than 34,000 employees at these two Parisian sites.

Requirements

Scalability, handling of complex cases, and rapid deployment.

Air France needed a solution that would address the following critical requirements for this project:
Absorb the increased volume and complexity of cases resulting from the Air France — KLM merger