AXA Belgium: Accelerating HR Operational Excellence through Process Automation with Neocase

AXA Belgium is one of the leading players in the insurance sector in Belgium, with 4,200 employees spread across several sites. With a well-structured HR organization, the company is committed to providing a smooth and innovative employee experience while optimizing operational efficiency. AXA Belgium is dedicated to modernizing its HR processes to better support its employees throughout their journey, from onboarding to day-to-day management, relying on advanced digital solutions such as those offered by Neocase.

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2 Languages

French and Dutch

Insurances

Industry

4 200

Employees

165 processes

created in 5 years

Solutions

Results

The MyHR Portal is the single-entry point where employees can easily find all HR information and ask their questions.
Fine-tuned automation of processes of all sizes, down to task level.
The first onboarding-related processes were created in 2019. Today, in 2024, over 165 processes have helped streamline the “Employee Journeys” while improving the operational excellence of AXA Belgium.
By automating 5 different onboarding processes, AXA Belgium has improved data management quality, saved time, and met deadlines.
The integration of the digital e-vault with Neocase’s EDM module has simplified the HRIT setup and streamlined access to information. For example, the digital signing of employment contracts is integrated into Neocase.

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“Since Neocase, the Onboarding and Preboarding processes is fully control and our KPI’s are excellent. “

“The autonomy and expertise we have developed has allowed us to develop those 165 BPA’s in a few years at a relatively low cost and to make serious operational efficiency gains.”

Marc Sobieski, Head of Back Office, AXA Belgium

Description

By implementing Neocase in 2017, AXA Belgium wanted to meet 4 objectives:

Bring the HR Shared Service Center’s new service model to life with a 3-tiered approach to answering employees’ questions
Unify the different information channels in place at the time into a new single portal
Simplification of the HRIT architecture > Replace some in-house self-service tools with Neocase thanks to the BPA module
4.Push automation further and make efficiency gains

Regarding employee onboarding, the objective was to improve the user experience and create connections with the PeopleSoft database to streamline processes.

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