Axa Partners digitized employee documentation, onboarding, preboarding & employee requests with Neocase.

AXA Partners is an international entity of AXA which offers a wide range of solutions in assistance services, travel insurance and loan & provident insurance. AXA Partners has a mixed organisation between a Shared Services Centre and local HR teams.
In 2020, Axa Partners revolutionized employee request management with Neocase, streamlining HR support and standardizing processes across regions.

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24

Countries

Insurances

Industry

9,000

Employees

50

Legal Entities

Solutions

Neocase HR

Texte

Results

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By deploying the Neocase HR solution, Axa Partners digitized the employee documents management, onboarding and preboarding, and employee requests. Neocase’s flexibility enabled fine-tuning of process parameters and distribution of requests, based on geographical criteria, skills and specific fields.

In 2023, Axa Partners is extending Neocase’s functionalities to the offboarding process by automating exit interviews, and is studying the automatic generation of employment contracts as well as the potential integration of AI-driven support for HR managers.

Improved compliance and audit readiness.
Improved employee experience by dramatically reducing response times, employees benefit from unprecedented HR service quality.
Greater visibility for strategic workforce planning.
Homogenize and customize onboarding processes with the no-code process and form editor.
Simplified operations and productivity gains thanks to integrations with third-party HRIS applications.

“Automation is a real challenge for an organization as complex as ours. The big advantage of the Neocase tool is that it offers enormous opportunities and flexibility in terms of customization.”

Kevin Michenet / Global HRIS Lead/ Axa Partners

Description

Challenge

In 2020, Axa Partners is transforming the management of its employee requests using Neocase, replacing fragmented HR support based on the exchange of e-mails and on processes that vary from one region to another.

Requirements

Ensure regulatory compliance in the context of a global presence.
Improve the Employee Experience, making it consistent and user-friendly throughout the world, regardless of location or employee role.
Plan HR staff strategically by measuring activity.
Automate recurring requests to improve efficiency..