BNP Paribas digitizes HR to improve efficiency and the employee experience.

BNP Paribas is one of the leading banking groups in France and a major player in global finance. Committed to an ambitious digital transformation, the group places innovation and operational excellence at the heart of its strategy, particularly in the management of human resources.

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To optimize the experience of its employees and enhance the efficiency of its HR processes, BNP Paribas chose Neocase to digitize and automate the management of HR requests. This project addressed several key challenges: ensuring the reliability of request processing and securing communications, which were previously managed via email, posing risks of information loss and extended delays; promoting employee autonomy by providing access to a comprehensive HR knowledge base, thereby reducing the volume of requests directed to managers; and improving productivity by standardizing and automating processes to offer consistent and prompt responses to employees.

Bank

secteur

170

Gestionnaires RH

60 000

Utilisateurs Neocase en France

100%

Processus d’embauche digitalisé

Solutions

Neocase HR

Results

Improve the quality and speed of request processing, while offering employees a personalized experience
Employee empowerment : 50% of employee requests are answered by portal content
Digitization of 20 business processes (hiring, mobility, renewal of trial periods, extension of fixed-term contracts, etc.) and self-service (consultation and modification of personal data, downloading of certificates, complaints, etc.).
100% digitization of hiring processes, from automatic data retrieval in the recruitment tool to registration in the payroll system, via automatic generation and electronic signature of the employment contract.

“With Neocase, we are a digital employer and always committed to improve the employee experience.”

Marie-Christine Henoch, HR Shared Service Center Manager

Key benefits

Enhanced candidate and employee experience
Reliability and centralization of administrative data
Integrations with HRAccess, Avature, EDM and organizational repository
Save time by avoiding re-entries
Continuous improvement of HR processes
Standardizing and simplifying procedures

“With Neocase and Docusign, 65% of employment contracts are signed within the day.“

Magali Perrin, Product Owner

Perspectives and future deployments

Integrating Azure OpenAI services into the Knowledge Base

Facilitating employee searches
Interpret their questions more finely

” All the functionalities offered by the portal to both employees and HR lines are widely used and have proved their effectiveness over time.”

Marie-Christine Henoch, HR Shared Service Center Manager