We help Lehigh Hanson Inc, the Construction Materials Firm Build Better Employee Relationships

Lehigh Hanson is one of the largest construction materials companies in North America. Lehigh Hanson is a wholly-owned subsidiary of HeidelbergCement Group, the global market leader in aggregates and a prominent player in the fields of cement, concrete, and other downstream activities. HeidelbergCement employs some 45,000 people at 2,300 locations in more than 40 countries, including 7,644 in North America.

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United States

Country

Construction

Industry

45,000

Employees

$250,000 annual savings

KPI

Solutions

Neocase HR

Superior Employee Service Powered by Neocase HR

Neocase HR was selected to provide Knowledge Base and Case Management components to deliver a superior Personalized Portal for employees, giving them access to targeted content, online documents and forms and automated corporate communications.

Results

Cost Savings
$250,000 annual savings
Engaged Employees Streamlined Service Delivery

Here is what our employees said about the portal:

“I like it! I have access to information 24/7 and I no longer have to wait to contact a person.”

Ubaldo Garcia

“The new website is very impressive. Well done to all involved… very comprehensive.”

Walter Norris / Area Manager – Texas

Description

Challenge

Transforming from Transactional to Strategic HR Services

Lehigh Hanson sought to automate the delivery of their human resources services through a streamlined employee self-service portal.

Requirements

Designing a Self-Service Portal to make the Transformation a Reality

Provide HR service to employees in the field at 500 locations approximately across the US and Canada. The firm was looking to automate these offsite HR processes into a central system requiring less paper and labor; as well as a much more efficient and cost-effective solution.