How Tata Steel centralized its HR Services thanks to Neocase

Tata Steel, one of the world’s leading steel producers, operates in 26 countries and has commercial offices in over 35 countries. Since 2022, the company has been leveraging Neocase to optimize its HR service delivery. Tata Steel utilizes SAP SuccessFactors as its Human Capital Management (HCM) system and DocuSign for electronic signature processes, all seamlessly integrated with Neocase.

Watch Tata Steel Testimony

2

Shared Services Centers

Manufacturing

Sector

9 200

Employees

SAP Success Factors

Integrated with Neocase

Solutions

Neocase HR

Results

With the implementation of Neocase, Tata Steel Netherlands centralized its HR services by creating a single HR portal for its 9 200 employees in the Netherlands. The main benefits observed include:

Improved Accessibility: Employees can access the HR portal from anywhere, whether at work or home, facilitating the consultation and management of HR information.
Process Automation: Requests and approvals are now handled digitally, eliminating the need for physical signatures and scans, thereby speeding up and simplifying the process.
Increased Transparency: Employees can track the status of their requests and questions in real time, reducing uncertainties and increasing employee satisfaction 1

Maarten Osendarp - Global HRIS Manager at Tata Steel Netherland

“We now have a platform that can be accessible from work or home, and approval processes are digitized.”

Maarten Osendarp, Information Technology Manager, Tata Steel

Context

Before implementing Neocase, Tata Steel Natherlands faced significant challenges in managing HR services. Their system was fragmented with various tools and platforms, making it difficult for employees and managers to find information, submit requests, and manage HR processes. This situation required a lot of manual effort and made adapting to organizational changes slow and complex.
Problems Encountered:

Lack of a single integrated platform for accessing HR information and services.
Multiple case management systems causing usability and maintenance difficulties.
Heavy manual processes, especially for approvals and tracking, result in inefficiencies.