Global HR Automation

UCB is an international company, with HR teams operating in 40 countries worldwide. With such an international presence, it’s important to ensure consistency and collaboration between countries. Neocase offered UCB both a single solution relevant to all employees and customizable at local level.

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40+

Countries

Pharmaceutical

Industry

10,000

Employees

70%

Employee requests resolved Third 0

Solutions

Neocase HR

Employee HR Portal
Case and Knowledge Management
Business Process Management
Employee Document Management

Results

15 HR processes automated in just 3 months
70% of employee queries resolved without HR intervention thanks to Neocase self-service portal
30% reduction in the number of e-mails received by HR representatives
Enhanced employee experience
One-stop solution for international employees and HR representatives in 40 locations with local specificities
Today, Neocase is the benchmark solution used by all employees for their HR questions
Automated self-service processes: documents such as promises of employment, visa applications, etc. can be generated and uploaded at the click of a button.
Automation of administrative tasks, allowing HR agents to concentrate on the “important moments”.
UCB’s first-ever agile HR project
Neocase now an integral part of UCB’s Key Success Factors

“What we have is that HR is represented in 40 countries. […] and those countries need to collaborate and keep growing together. And we need to have the technology and tools to support that shifts in the workforce. We were also looking for a solution that could be deployed globally and adapted locally. Neocase was able to meet these challenges, and also enabled us to create automated processes to ensure alignment with local practices. This is one of the strong points of the project and of Neocase’s added value.”

Sara Stroo, Global Talent Processes & technology Team Lead

“Neocase has become a real foundation to support us in moving towards digital transformation within Talent Operations teams.”

Joy Aguado-Gil, Global Talent Processes & technology Advisor

Description

Challenge

Enhance the employee’s experience through digital tool operating in more than 40 countries
Improve efficiency within HR operations
Enhance HR processes automation and implement more self-service features for employees
Find a solution with both global and local consistency

Requirements

Ensure regulatory compliance in the context of a global presence.
Improve the Employee Experience, making it consistent and user-friendly throughout the world, regardless of location or employee role.
Plan HR staff strategically by measuring activity.
Automate recurring requests to improve efficiency..